AT&T and ZOTT Team Up to Redefine the Patient Journey and Improve Patient Satisfaction

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ZOTT, the new, cutting-edge patient experience solution, and AT&T, a leader in empowering the digital healthcare transformation, today announced a collaboration to further advance the patient experience. Through innovative uses of cloud computing and over-the-top content distribution technology, the companies are redefining the patient journey.

Now, patients and their families can access DIRECTV for BUSINESS through ZOTT’s hospital platform, improving overall patient satisfaction. Research shows that increased patient satisfaction scores correlate to less time spent in a hospital, higher quality of care, lower readmission rates, lower mortality rates, and lower odds of a minor complication.

How It Works

Imagine being stuck in a hospital bed for months, or even years, and being unable to go outside, pursue passions, or stay connected with the world. To make matters worse, you, and all visiting family and friends, only have a few local television channels to watch on a small TV that sits on the opposite side of the room. This is a reality that millions of people unfortunately face every year.

Utilizing the ZOTT platform during a patient’s hospital stay allow them to remain connected with friends and family. ZOTT is available via any web-enabled device within the hospital environment. Content includes exclusive live-stream programming featuring online celebrities, intelligently designed educational materials, custom and private Minecraft virtual playground, live chat messaging, and a comprehensive library of gaming options.

Now imagine a world where patients, families, and caregivers can access unique content, original live streams, countless TV channels, and compelling social experiences across all of their devices from anywhere within the hospital. Thankfully, Taylor Carol, a cancer survivor who spent five years in a hospital and then went on to graduate from Harvard to become co-founder of ZOTT, together with the ZOTT team have made this comprehensive experience the new reality.  

By improving patient satisfaction, AT&T and ZOTT also seek to help improve clinical outcomes and the physical well-being of patients. Research shows that increased patient satisfaction scores correlate to less time spent in a hospital, higher quality of care, lower readmission rates, lower mortality rates, and lower odds of a minor complication

“ZOTT was created out of a need to provide patients and their families with engaging content, meaningful interactions, and innovative streaming technology that improves long hospital stays and physical ailments,” said Jim Carol, ZOTT and  GameChanger Charity co-founder. “AT&T enhances the content we are able to offer patients, which furthers our mission and gives patients greater choice in how they view and engage with digital and video content.”